FaxUtil Fax Status Messages

Jul 12, 2017 | RightFax

Summary: In RightFax, what do the FaxUtil fax status messages mean?

Solution: In RightFax, each fax listed in your FaxUtil mailbox includes a status message.

Status messages are color coded to indicate whether a transmission is successful or not:

  • Faxes with a green status indicator were transmitted successfully.
  • Faxes with a yellow status indicator have not yet been transmitted, or a transmission error occurred so the fax will be retransmitted.
  • Faxes with a red status indicator encountered transmission errors, and the server computer abandoned retransmission attempts.

If a fax has either a yellow or a red status indicator, you can force the server computer to resend the fax as often as you want.

The following table lists all of the possible fax status messages and also includes definitions:

Status Message Description
A new fax has arrived for [UserID] from remote ID: [RemoteID] Another user designated you to be an alternate for notification, and the user received a new fax.
A new fax has arrived for [UserID] which hasn’t been viewed or printed A member of the group for which you are the fax administrator or the alternate administrator received a fax, and the member has not viewed or printed the fax within one hour of receiving it.
A new fax has arrived from remote ID: [RemoteID] You received a new fax and will continue to be notified for one hour (or another period specified by your administrator). If you do not view or print the fax, your group’s administrator will be notified. If your group’s administrator does not print the fax, your group’s alternate administrator will be notified.
An outgoing fax is ready for previewing The fax that you requested to be held for preview was processed by the fax server and is waiting in your mailbox. You must select Release to start the sending process.
Answer tone detected The fax server was unable to connect with the remote (receiving) fax machine due to communication errors between them.
Bad FCS Information Incorrect information was entered on the cover sheet (using the Fax Information screen or embedded codes).
Bad Formtype You specified a form that does not exist or is corrupt (in the Fax Information screen or through embedded codes).
Bad Phone Number You entered an incorrect or nonexistent fax phone number.
Bad Signature Code The signature code is not recognized as a valid signature identifier because it is corrupt or does not exist.
Call answered before one full ring The fax server did not receive a normal-length ringback signal from the phone company’s central office.
Can’t access scans The fax server cannot access the documents that you scanned with the scanner.
Carrier not detected The fax server did not detect a dial tone when it tried to dial out.
Command time exceeded There are timing-related errors, possibly when the fax card waits for a command or sends a command (T30 protocol handshaking commands) and does not receive a response within a given period or time.
Command time too short There are timing-related errors, possibly when the fax card waits for a command or sends a command (T30 protocol handshaking commands) and does not receive a response within a given period of time.
Command timeout There are timing-related errors, possibly when the fax card waits for a command or sends a command (T30 protocol handshaking commands) and does not receive a response within a given period of time.
Communications-line failure The fax card was unable to make a valid connection with the remote fax machine.
Conversion Failed The fax server was unable to convert your document to a Group III format.
Dial failure or no dial tone The fax server cannot detect a dial tone because there is an issue with the phone line or the fax card is configured incorrectly.
Duplicate The fax is a duplicate; it has been forwarded to you by another user.
Equipment busy tone detected The remote (receiving) fax machine’s phone line is busy.
Fax Discarded The fax server threw your fax away. Contact your administrator.
Fax number busy The fax server attempts to send your fax the required number of times (the default is five times), and the phone number was busy each time.
Fax to [Name] abandoned, too many retries The fax server attempts to send your fax a specified number of times (determined by the administrator), but then it stops attempting (the default value is five attempts).
Fax to [Name], [Error] Your outgoing fax encountered the error listed. (See the error listed for more information.)
FCS Create Failed The cover sheet of your fax cannot be created due to a corrupt or incompatible cover sheet format.
Function not implemented An operation was attempted that is not currently supported by your fax card software.
G2 Fax Machine You attempted to send a fax to a Group II fax machine, rather than a Group III fax machine.
Held for Preview You have specified (in the Fax Information screen or through embedded codes) that you want to preview this fax before sending it. You must select Release from the Fax menu to start the sending process.
Human Answered The fax server detected an unknown sound after it dialed the fax number. The unknown sound could be a human voice, recording, or line noise.
Illegal line number You attempted to send a fax on a fax channel that does not exist.
Illegal option in call This error can occur if an invalid parameter is given for one of several different commands, including LOG, DEBUG, XFER, and SEND.
Illegal parameter value This error can occur if an invalid parameter is given for one of several different commands, including: LOG, DEBUG, XFER, and SEND.
Illegal Sig. Use You included a signature in your fax that you are not authorized to use.
Imaging error encountered, fax abandoned The fax server was unable to convert your document to a Group III format for transmission, and so it stops attempting.
In Conversion The fax server is converting your document to a fax format for transmission.
In Validation The signature and/or billing codes in your fax are being validated against the fax database.
Info Not Complete You have not completed all of the required fields (in the Fax Information screen or through embedded codes) for the fax server to send the fax.
Initial Processing The fax server is checking your document for embedded codes and counting the number of pages in your fax.
Invalid Billing Code You entered a billing code that is incorrect or does not exist.
Invalid Embedded Code You included a misspelled, incomplete, or nonexistent embedded code in your fax.
Line in Use The fax server was unable to send your fax because there were no outgoing phone lines available.
Loop current detected When the fax server attempts to go off-hook  to send a fax, it finds that the phone is already off-hook. This can occur when two devices share a phone line and attempt to use it at the same time. This might also be a fax card configuration error.
Loop current failed The fax card did detect current on the line, but it did not detect a valid value for LOOP CURRENT.
Loop current not detected The fax card looked for LOOP CURRENT before it attempted to dial the fax number, but it did not find any.
Network congestion detected The network may be running inefficiently and causing traffic, or an invalid fax number may have been dialed.
Network high and dry (no ring) The fax card does not detect any type of telephone interface available. This is a very serious error; contact your fax administrator immediately.
No Answer at Fax # The fax machine at the receiving end did not answer, or a wrong number was dialed.
No answer tone detected The phone is ringing at the destination, but the fax machine is not answering within the specified time. This is especially prevalent in international calling when it can take up to a minute to connect to the remote station.
Non-G3 Modem Detected The fax server detected a non-G3 (not Group III) fax modem on the remote (receiving) fax machine, and the fax server cannot communicate with the fax modem.
OCR error An error occurred while a document was being sent to an Optical Character Recognition (OCR) module or was at the OCR module.
OCR in process Your fax has been queued and is being processed by the OCR module.
OK The fax server has successfully sent your fax over the phone lines. This does not guarantee the successful receipt of the fax at its destination.
One of your outgoing faxes needs attention You have not completed all of the required fields (in the Fax Information screen or through embedded codes) for the fax to be sent.
P2 was not detected at the end of training This is a training error that indicates a performance issue with the fax server and the number of fax cards that the fax server contains.
Phone Line Problems There is an issue with the phone lines at the fax server.
Poor Quality There was too much line noise for the fax to be transmitted correctly. The fax may have been sent, but it may be difficult to read.
Printing Your fax is printing.
Printing Error An error occurred while your fax was printing.
Protocol reject message This is a generic protocol error code that can have several meanings. In general, your fax card is having difficulty talking to the remote fax machine because it is not receiving the signals that it expects.
Protocol timeout This is a generic protocol error code that can have several meanings. In general, your fax card is having difficulty talking to the remote fax machine because it is not receiving the signals that it expects in the appropriate time frame.
Queued for OCR The fax has been queued, and it is waiting for the OCR module to convert it.
Queued for Printing The fax has been queued, and it is waiting to be printed.
Ringback signal detected A ringback signal was detected when it should not have been. This may be due to the interruption of a call that was in process on a shared line, or another possible cause is a lot of noise on a T1 phone line.
Ringback, but no answer tone The phone rang at the destination, but it was never answered. This might have been because the receiving fax machine was off-line or unable to receive faxes.
Ringback, then busy condition The fax number that was dialed went off-hook, then it went on-hook  very quickly, which generated a fast busy signal.
Scheduled to be Sent Your fax was successfully converted to a fax format and is now being sent to the fax card to wait to be sent. If you specified a date and time to send the fax, the fax server will wait to send the fax until then.
Scheduling Failed Your fax was converted correctly, but it was not correctly queued to be sent.
Sending The fax server is transmitting your fax.
Sending fax to [Name] at [FaxNumber] Your fax is being sent to the name and fax number specified.
Sig Needs Authorization You must be authorized to use the signature that you have included in your fax.
Thermal Record You recorded a fax that was sent or received on a conventional fax machine for database purposes only.
Training Algorithm detected FSK This training error indicates a performance issue with the fax server and the number of fax cards that it contains.
Training Algorithm found on PN This training error indicates a performance issue with the fax server and the number of fax cards that it contains.
Tx/Rx Error This transmission or reception error indicates that the receiving fax machine was experiencing difficulties or excessive line noise.
Unknown Error This is an undetermined error.
Unknown Error Code The error condition is not known.
Unknown Status Code An unknown status code was returned to the fax server from your fax card.
Voice response to call The fax server detected a sound that it did not expect after dialing the fax number. The sound may be a human voice, recording, or line noise.
Waiting for Conversion The fax server is busy with another process, and it has queued your fax to be converted.
Waiting to be Sent The fax has not been scheduled for faxing yet.
Your fax has been successfully sent to [Name] at [FaxNumber] Your fax was successfully sent over the phone lines. This does not guarantee the successful receipt of the fax at its destination.
Your outgoing fax contains an invalid billing code You have either not entered a required billing code or entered a billing code that does not exist.

If you are facing errors with your RightFax FaxUtil, or any other issues with RightFax and related products, then please contact support at (212) 717-1700 or email helpdesk@atechnologies.com.

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