RIGHTFAX ERROR 3315 | EVENT ID

Jan 28, 2019 | RightFax

Problems sending or receiving faxes due to missing BFT folder

SUMMARY:

If you have problems sending and receiving faxes, inbound faxes may arrive on the fax board but do not show up in FaxUtil. Outbound faxes remain showing in FaxUtil with a status of Waiting To Be Sent.

The Windows Event Viewer > Application Log may show the following error messages:

RightFax Server Module

Event Type: Error
Event Source: RightFax Server Module
Event ID: 3312
Computer: SERVERNAME
Description: BCSC:Boardserver BOARDSERVER_NAME is unable to access path D:\PROGRA~1\RIGHTFAX\BFT\ (error 3).

RightFax BoardServer Module

Event Type: Error
Event Source: RightFax BoardServer Module
Event Category: None
Event ID: 3315
Computer: SERVERNAME
Description: CHKACCESS:Error 3 creating file ‘C:\PROGRA~1\RIGHTFAX\BFT\00000000.BST’.

RightFax Lotus Notes Gateway

Event Type: Warning
Event Source: RightFax E-mail Gateway Module
Event ID: 3317
Computer: SERVERNAME
Description: [Config] Cannot access BFT path [C:\PROGRAM FILES\RIGHTFAX\BFT\].

SOLUTION:

Resolution: Recreate the BFT folder

  1. Open Windows Explorer on the RightFax Server.
  2. Browse to the \RightFax folder.
  3. Create a new folder called BFT.
  4. Stop and restart the RightFax BoardServer Module on all BoardServers.
  5. Stop and restart the RightFax E-Mail Gateway Module.

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