RightFax Error 3322 | Event ID

by Aug 5, 2017RightFax0 comments

SUMMARY:

RightFax 9.0 SP2 / RightFax 9.3 – DocTransport does not route faxes.

SYMPTOMS:

1) DtActivityState table is empty for relavent DocTransport GUID.
2) Boardserver module running, no relavent errors.
3) Doctransport does not route either inbound or outbound faxes.
4) Inbound – IPK files are building up in .\RightFax\RFBOARD.
5) Outbound – Submitted faxes go to ‘Problem Scheduling Fax’ or ‘Unknown Error Reported by Fax Board’.

SOLUTION:

Inbound error messages-

DocTransport Debug has this exact text, except for the channel number:
“RRE: Error 2 The system cannot find the file specified. recording receive event on channel 0 (Legacy)”

– OR –

Application log:

Event Type: Information
Event Source: RightFax DocTransport Module
Event Category: None
Event ID: 3322
Computer: XXXX
Description: RRE: Error 2 The system cannot find the file specified. recording receive event on channel 1 (Legacy).

Outbound error messages-

FaxUtil:

9.0: Outbound faxes go to ‘Problem Scheduling Fax’
9.3: Unknown Error Reported by Fax Board

DocTransport Debug:

PH:Received command SENDFAX (1)
Info#1: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to ‘RightFax’.
Info#2: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
In #: 7569
PH:Returning result -12

This text will be the same except for the “In #: XXXX” line.

Application Log:

No relavent entries left in Application log.

Resolution-

Stop DocTransport.
Browse to .\RightFax\DocTransport.
Rename ACTLOG.DAT.IMPORTED.[time stamp] to ACTLOG.DAT
(i.e. ACTLOG.DAT.IMPORTED.10-59 PM 10-28-06 to ACTLOG.DAT)
Start DocTransport.

Test functionality. You should also see an entry in DtActivityState with an entry for the DocTransport’s GUID.

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